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PRIVACY POLICY

    YUNOWAT is aware of the importance of protecting your personal information and is committed to ensuring that your information is processed responsibly and in accordance with applicable data protection laws (GDPR) in all countries in which YUNOWAT conducts business.


    This Privacy Policy describes YUNOWAT's general privacy practices with regards to the processing, collection, usage, and disclosure of personal information of users and others by our customers, business partners, suppliers, and other companies with whom YUNOWAT conducts business. This privacy policy describes how YUNOWAT handles information that can be used, directly or indirectly, to identify individuals ("personal information").


  1. What does YUNOWAT do with my personal data?
  2. YUNOWAT will process the personal data only as it is outlined by this Privacy Policy and as it is described herein.


  3. Why do I have to provide personal information?
  4. Granting consent or providing personal data is hereunder entirely voluntary. In general, failure to give consent or provide personal information will not adversely affect you. However, there are situations in which YUNOWAT cannot operate without certain personal information; for example, personal information might be needed to process your orders or to give you access to a complimentary Test-Account (DEMO) or newsletter. In such cases, YUNOWAT cannot provide you with the requested service without the relevant personal data.


  5. Usage of the service by children
  6. This website is not intended for anyone under the age of 18. If you are under 18, you may not use this website and the offered services.


  7. Links to other websites
  8. This website may contain links to third-party websites (that is, websites of companies that are not part of YUNOWAT). YUNOWAT is not responsible for the privacy practices or the content of websites outside of YUNOWAT. For this reason, we recommend that you carefully read the privacy statements of these third-party websites.


  9. Introduction
  10. There are a variety of reasons why you would choose to provide us with your personal information. For example, you may decide to give us your name and contact information so that we can communicate with you, place an order, provide you with a subscription or service, or otherwise conduct business with you if you are a supplier or business partner. We may receive details from you about your credit card if you wish to purchase something from YUNOWAT, or we will receive your CV in connection with a job advertisement you are applying for. If you ask us not to use your data after processing your request for further contact, we will respect your request and delete your data.


  11. Registration
  12. When requesting information, downloading publications, registering for a live or virtual event, or requesting a trial of our software products, you may be asked to provide your name, business contact information, and other information related to your request. Some of YUNOWAT products and services may require unique registration, specifically for the provision of our products or services.


    We use this information in connection with your request and to communicate with you. In most cases, you can also identify this information when you visit our websites. Your information will be stored for possible future interactions with you.


  13. Why and how is your personal information collected and used?
  14. Your personal data may be collected by us for various purposes, as described below.


    Access to websites and other online services and their usage

    When you open one of our websites or use an online service, information might be recorded as it is necessary to operate the website and comply with technical and legal requirements associated with the operation of our website, such as: passwords, IP address (anonymized) and web browser settings. Information about your activities during your visit to the respective website might also be collected in order to personalize your experience on our websites, such as your preferences and settings, and to collect statistical information in order to improve and develop our websites, products and services.


    Our web servers, like most servers on the internet, store each access to our website in a log file. The following data is collected:

    • Ø  IP address of the requesting computer
    • Ø  Date and time of access
    • Ø  Name and URL of the downloaded file
    • Ø  Volume of transmitted data
    • Ø  Confirmation of whether the request was successful
    • Ø  Data identifying the browser and operating system
    • Ø  Website from which our site was accessed

    This data is required for the use of the website (connection establishment, data transfer). We retain this information for purposes of system security, for technical administration of the network infrastructure as well as to improve the website, for a maximum of 24 hours.


    Only system administrators have access to this data. An assessment of this data only takes place in case of justified suspicion due to an attack on our network infrastructure or an improper use of our services.


  15. Your use of YUNOWAT Services
  16. We collect information about your use of YUNOWAT Services to perform product functions, improve your experience, customize our interaction with you, inform our customers about the overall Services, provide support, and improve our products and services. Details regarding the technologies used by YUNOWAT, the personal data collected by YUNOWAT, and the control or disabling of tracking functions as cookies are set out below.


    Cookies

    In order for the offered services to work properly, we sometimes store small files - called cookies - on your device. This is common on most major websites.


    What are cookies and why are they used?

    A cookie is a piece of data that sends a web page to your web browser to store on your system as an identifier that identifies your system. Often, cookies are only used to measure usage (such as number of visitors and duration of a visit) and effectiveness (such as topics the visitor is most interested in) on a web page and to facilitate navigation. They are not associated with personally identifiable information but are occasionally used to personalize a known visitor's web page experience by associating profile information or user preferences. Over time, this information provides valuable insights that help improve the user experience on a web page.


    Cookies are usually divided into session cookies and persistent cookies. With session cookies you can navigate the website in an efficient manner, whereby the cookies log your way through the individual web pages, so that you are not prompted for information that you have already entered during the same visit to the website in question. Completion of a transaction will be needed. Session cookies are stored in temporary storage and deleted when the web browser is closed. Persistent cookies, on the other hand, store user settings for the current visit as well as for future visits to the website. They are stored on your hard disk and will continue to be valid when you restart the web browser.


  17. What types of cookies does YUNOWAT use?
  18. Necessary Cookies

    These cookies are mandatory for the basic functions of the website. For example, they guarantee a secure login or registration of our software.

    These cookies can only be deactivated by means of your individual browser settings, at which point you cannot use a large number of functions of this website.


    Marketing Cookies

    These cookies are used by us and advertising agencies to provide you with advertisements and content that are relevant to your interests.


    Cookie Control

    You can control and/or deactivate cookies at will. When you visit our website, you have the ability to set your preferences regarding cookies and other similar technologies by using the options and tools provided to you either by your web browser or by YUNOWAT at the bottom left browser corner.


    You can delete all cookies stored on your computer and set most browsers to prevent the storage of cookies. By doing so, you may have to change your settings manually every time you visit a page, and you may be bothered by some other limitations. You can find information about the corresponding settings of your browser in the help function of your browser.


    In addition, you can control the use of different types of cookies through our Cookie Consent Manager at any time. First, this will be displayed on your first visit to our website. Then you can customize your cookie preferences in the lower left area of your screen by clicking on the appropriate navigation menu. The use of cookie preferences will not delete cookies that are already on your device. To do so, you need to delete these cookies manually through the settings of your web browser.


  19. Answering your inquiries regarding information, orders or support
  20. When you contact us (online or offline) in connection with a request for information, a product or service order, the provision of support or participation in a forum, or the use of any other social computing tool, we collect the information, we need to fulfill your request, give you access to the appropriate product or service, provide you with support, and contact you. For example, you may include your name and contact information, details of your request, agreement with us, and fulfillment, provision, and billing of your order, as well as information from customer satisfaction surveys. This information is stored for administrative purposes, to protect our rights and in connection with our relationship with you.


    If you provide your name and contact information to register for such a request, this registration may be used to identify you when you visit our websites. To order most services and products, you must have registered a YUNOWAT account.


  21. Contacting employees of our customers, potential customers, partners and suppliers
  22. As part of our relationship with customers, potential customers, partners and suppliers, you may provide us with information, for example business-related contact information (such as name, business contact information, position or title of employees, contractors, consultants, and authorized users) for the purposes of contract management, fulfillment of the contract, the provision of products and services, the provision of support, the billing and management of the services or the business relationship.


  23. Visitor information
  24. We register individuals who visit our locations (name, identification, and business contact information) for security, personal and property protection, and regulatory compliance.


  25. Marketing
  26. Most of the information we collect about you comes from our direct interactions with you. When registering for an event, we may collect information (online or offline) about the registration, but also during an event, such as the event organization through participation in individual modules and survey results. We combine the personal information collected to develop aggregated analytics and business intelligence to conduct our business and for marketing purposes. You can choose to receive information about our products and services by e-mail, telephone or mail, or sign up for a subscription. If you visit our websites or use our services, we may provide you with personalized information. You can opt-out of receiving personalized communications at any time by sending an email tosupport@yunowat.com.


    If we indicate that we use your personal information in connection with a request, order, transaction or agreement (or preparation) or to provide you with services that you have requested (e.g. a website), we do so, because it is necessary for the fulfillment of an agreement with you.


    If we indicate that we use your personal information in connection with marketing, the improvement or development of our products or services, for security reasons, or because of legal regulations that are unrelated to your agreement or requirement, we do so based on our legitimate interest, the legitimate interest of a third party, or with your consent.


    YUNOWAT may use the personal information you provide to YUNOWAT and the personally identifiable information we collect indirectly for marketing purposes, e.g. to keep you informed about events, products, services and solutions that YUNOWAT sells and that can complement an existing product portfolio (product recommendations).


    However, before we use your personal information, you have the ability to determine whether or not your information may be used for such purposes. If you no longer wish to receive marketing materials from YUNOWAT, simply follow the unsubscribe instructions in our emails, let us know when we contact you, or contact us directly (for more information see the "Questions about this statement and contacting YUNOWAT" section at the bottom of this page).


    Some of our offers or events may be offered under a co-branded brand or may be offered by YUNOWAT and third parties such as business partners and solution providers who use, resell, or supplement YUNOWAT products or services. Offers and events under a common brand clearly indicate that such a partnership exists. When you register for these offers or events, you should be aware that your personal information may also be collected and shared by those third parties. We encourage you to familiarize yourself with each privacy policy to see how your information is used there.


  27. Usage of personal data
  28. The following sections describe how YUNOWAT may use your personal information.


    Fulfillment of your transaction requests

    If you request product information, service, a call back, or special YUNOWAT marketing materials, we might use the personal information you submit to fulfill your request. You may also be contacted for customer satisfaction surveys or for market research purposes.


    Provision of support

    We may use your personal information to support products or services you have purchased through us, such as product updates or fixes. Your information may be combined with information from other interactions with you to provide you with even more useful suggestions regarding product usage and support.


    As part of providing technical support, we may have access to your data that you have provided to us or that is within your account if you provided a valid login. This information may include information about you, your employees, customers, business partners, or suppliers of your business. This privacy policy also applies to the access to or the processing of this personal information.


    Storage of data

    Your personal data will be stored by YUNOWAT for as long as it is necessary in order to fulfill the purposes for which it is processed or for other valid reasons (e.g. to comply with our legal obligations, to settle disputes or to enforce our contractual agreements).


    We will retain your registration information for as long as your account is active or for as long as necessary to provide you services. If we should no longer use your registration information for service delivery, please contact us at support@yunowat.com. In connection with YUNOWAT Services, the use of which you have been authorized by a YUNOWAT customer who has commissioned this service with YUNOWAT, your registration information may be stored in order to meet certain requirements of this YUNOWAT customer.


    Transmission of personal data

    As a global company, we may share your personal information with our locations worldwide in accordance with this privacy policy and transmit it to YUNOWAT locations in other countries.


    Locations controlled by YUNOWAT will only be granted access to personal information if they have a legitimate interest and are required to do so. In individual cases, YUNOWAT works with subcontractors in different countries to collect, use, analyze or otherwise process personal information on behalf of YUNOWAT.


    Where appropriate, or based on your consent, YUNOWAT may also share your personal information with selected partners who help us deliver products or services to you or the company you work for or to meet your needs. When selecting our subcontractors and partners, their data processing processes are taken into account.


    Should YUNOWAT choose to sell, buy, merge or otherwise reorganize companies in certain countries, such a transaction may include disclosure of personal information to potential or actual purchasers or receipt of such information from sellers. It is common practice to require appropriate protection of personal data in such transactions.


    Please note that it may be possible, in certain situations, for personal data to be disclosed to public authorities on the basis of a legal or regulatory order or for compliance with the law. We may also share your personal information to protect the rights and property of YUNOWAT and YUNOWAT Business Partners, suppliers, customers, or third parties, if there are reasonable grounds to believe that such rights or property have been or may be adversely affected.


    Protection of the rights and property of YUNOWAT and third parties

    We may also use or share your personal information to protect the rights and property of YUNOWAT and its business partners, suppliers, customers or other third parties where there are reasonable grounds to believe that such rights or property have been or may be adversely affected. In addition, YUNOWAT reserves the right to disclose your personal information where required by law and if we believe that disclosure is to protect the rights of YUNOWAT or any third party, or to comply with any legal or regulatory order or legal process required on our website.


    Monitor or record calls, chats, and other interactions

    Certain online transactions may include contacting you by phone or vice versa. This may also include online chats. Please note that YUNOWAT generally monitors these interactions for staff training or quality assurance, and in some cases records or maintains evidence of a particular transaction or interaction.


    Safekeeping period

    Personal data will not be stored longer than necessary to fulfill the purposes for which it is processed, including compliance with legal or regulatory obligations (such as auditing, billing, and statutory retention periods), litigation, and justification, to exercise or defend legal claims in the countries in which we do business,because circumstances may vary depending on the context and services, specific notification may provide more detailed information about applicable retention periods.


  29. Newsletter
  30. Registered users can order the YUNOWAT newsletter separately. In this case, YUNOWAT will use the user-supplied name and the email address provided by the user for sending the newsletter. You can unsubscribe from the newsletter at any time by clicking on the unsubscribe link at the bottom of the newsletter or by e-mailing support@yunowat.com.


  31. Data Processing Agreement
  32. If YUNOWAT receives access to data that represents personal data in the sense of § 3 Abs. 1 BDSG, the conclusion of a separate data processing agreement may be required, depending on the legal system that applies to the user. This applies in particular to users who are subject to European data protection law. YUNOWAT will provide you with an appropriate agreement in this case, which the user may request by emailing support@yunowat.com.


  33. Your rights
  34. You may request information regarding your personal information, updating or rectification. You also have the right to object to direct mail. Please contact support@yunowat.com. The processing of your personal data is subject to the regulations of the DSGVO/GDPR.


    Thus, you may object to the processing of your personal data for reasons that arise from your particular situation. Within the framework of the GDPR you also have the right to request the deletion, restrict the processing of, and the transfer of your personal data. Please contact support@yunowat.com.


  35. Right of appeal
  36. If you believe that the processing of your personal data violates the applicable data protection laws, you can file a complaint:

    Contact directly YUNOWAT under support@yunowat.com.


  37. Questions about this statement and contacting YUNOWAT
  38. If you have a question about this privacy policy or about the processing of personal data by YUNOWAT, please send an e-mail to support@yunowat.com.Your message will be sent to the appropriate member of the YUNOWAT Privacy Team, such as data protection officers or members of their teams.


    You can also reach us at the following address:

    • YUNOWAT
    • Old No.9,New No.12, 18th Avenue,
    • Ashok Nagar Chennai - 600083,
    • Tamil Nadu, India

    In certain cases, you may choose to view or edit your personal information online. If you do not have access to your personal information online or you require a copy of certain information provided to YUNOWAT, or if you find a false information that requires correction, please contact us.


    If you no longer wish to receive marketing emails or product recommendations from YUNOWAT, please email support@yunowat.com.


  39. Changes to the YUNOWAT Privacy Policy
  40. YUNOWAT reserves the right to update this Privacy Policy from time to time to adapt it to the functionality of the Website and the Service. If any changes are made to this Privacy Policy, this Privacy Policy will be given a new date. Visitors to the website are subject to the latest version of the privacy policy. Existing customers are advised of any changes to the privacy policy.